Here at cSubs each of us understands the importance of the role we play in the information supply chain of our customers, and their trust in our ability to perform.
As the Coronavirus (COVID-19) impacts our operations and the operations of our clients, we want to let you know about the steps we’ve taken to help protect the health and well being of our employees and our service to our customers. We also want to share with you some of the ways we can help in these difficult times, and some of the limitations we all face in this arena.
Like most of us, cSubs senior management monitors health alerts from the Centers for Disease Control and Prevention (CDC) and other news services. Everything we have read and considered stresses that the most effective way to contain the spread of the Coronavirus is to act with an abundance of caution, cleanliness and social distance. To that end, as of March 9 cSubs has taken the following steps:
We have instructed all employees to work remotely; our office has been cleaned and closed for the time being. Thanks to our longstanding commitment to flexible working policies, and sustained investment in the necessary tools and technologies, all cSubs team members are fully equipped and trained to work remotely, including communications with clients, with publishers and service providers, and with each other. We have not experienced nor do we anticipate any disruption in our service to our clients. We are fortunate that thanks to foresight and flexibility over the past several years, even now under these trying circumstances we are well able to maintain full business operations.
We understand that our clients are deploying similar work-at-home measures, and we recognize the importance of business information and market data to our customers. Of course, customers working from home may have little or no access to print journals and materials delivered to their offices, and publishers may have trouble producing and delivering hard copies due to disruptions in publisher services, carriers, or building mailrooms. So, to facilitate remote working during this challenging time, we are helping our clients convert their print subscriptions to digital access subject to availability and agreement by publishers as well as compliance with their own company policies.
We have collected and deployed many best practices and solutions for helping to make sure end users have access to the business information they need. These include use of cSubs’ Clarity service to efficiently manage access to licensed content, survey and communicate with hundreds or thousands of widely distributed users working remotely. During this difficult time, we are waiving our setup fees for clients who wish to use Clarity service to help manage contracts and access by remote users.
We have reminded our staff of the importance of following published guidelines to help control the spread of infection. These everyday preventative actions include washing hands often with soap and water for at least 20 seconds, maintaining physical distance, and, simply, staying home.
As of March 9 we suspended all business travel, including trade shows, in-person conferences and even individual meetings. As a technology company, we are using the tools we commonly deploy to empower our employees, including videoconferencing, virtual training, remote computing capabilities and other technology-oriented analytics to ensure business continuity for our team, the publishers, and the clients we serve.
We are committed to providing the best support services available in our industry, even as we all travel through this uncharted territory. cSubs will put to good use our knowledge, experience and expertise in the information management field to sustain ourselves and our clients through these rough waters. Our top priority is to protect the health and safety of all of those around us, and we remain optimistic that together, we will get through this difficult period.
Stay safe and healthy.
Julie Sue Auslander