Steps we’ve taken, and ways cSubs is helping our clients maintain access to their purchased information.
Here at cSubs each of us understands the importance of the role we play in the information supply chain of our customers, and their trust in our ability to perform.
As the Coronavirus (COVID-19) impacts our operations and the operations of our clients, we want to let you know about the steps we’ve taken to help protect the health and well being of our employees and our service to our customers. We also want to share with you some of the ways we can help in these difficult times, and some of the limitations we all face in this arena.
Like most of us, cSubs senior management monitors health alerts from the Centers for Disease Control and Prevention (CDC) and other news services. Everything we have read and considered stresses that the most effective way to contain the spread of the Coronavirus is to act with an abundance of caution, cleanliness and social distance. To that end, as of March 9 cSubs has taken the following steps:
We have instructed all employees to work remotely; our office has been cleaned and closed for the time being. Thanks to our longstanding commitment to flexible working policies, and sustained investment in the necessary tools and technologies, all cSubs team members are fully equipped and trained to work remotely, including communications with clients, with publishers and service providers, and with each other. We have not experienced nor do we anticipate any disruption in our service to our clients. We are fortunate that thanks to foresight and flexibility over the past several years, even now under these trying circumstances we are well able to maintain full business operations.
We understand that our clients are deploying similar work-at-home measures, and we recognize the importance of business information and market data to our customers. Of course, customers working from home may have little or no access to print journals and materials delivered to their offices, and publishers may have trouble producing and delivering hard copies due to disruptions in publisher services, carriers, or building mailrooms. So, to facilitate remote working during this challenging time, we are helping our clients convert their print subscriptions to digital access subject to availability and agreement by publishers as well as compliance with their own company policies.
We have collected and deployed many best practices and solutions for helping to make sure end users have access to the business information they need. These include use of cSubs’ Clarity service to efficiently manage access to licensed content, survey and communicate with hundreds or thousands of widely distributed users working remotely. During this difficult time, we are waiving our setup fees for clients who wish to use Clarity service to help manage contracts and access by remote users.
We have reminded our staff of the importance of following published guidelines to help control the spread of infection. These everyday preventative actions include washing hands often with soap and water for at least 20 seconds, maintaining physical distance, and, simply, staying home.
As of March 9 we suspended all business travel, including trade shows, in-person conferences and even individual meetings. As a technology company, we are using the tools we commonly deploy to empower our employees, including videoconferencing, virtual training, remote computing capabilities and other technology-oriented analytics to ensure business continuity for our team, the publishers, and the clients we serve.
We are committed to providing the best support services available in our industry, even as we all travel through this uncharted territory. cSubs will put to good use our knowledge, experience and expertise in the information management field to sustain ourselves and our clients through these rough waters. Our top priority is to protect the health and safety of all of those around us, and we remain optimistic that together, we will get through this difficult period.
Leading the way in business excellence. It’s just what we do.
We strive to deliver our best in every task we undertake. We don’t do it for the recognition — we do it for our clients, our community and our employees. Of course, sometimes other people take notice. Here are a few of the ways our company and leadership have been acknowledged by industry organizations for continuing to provide empowering initiatives and superior service.
2016, 2012, 2011, 2010 Alfred P. Sloan Awards for Business Excellence
2012 Ernst & Young Entrepreneurial Winning Women Semi Finalist
2011 Ernst & Young Entrepreneur Semi Finalist
2010 Ernst & Young Entrepreneur Finalist
2012Women’s Business Enterprise National Council (WBENC ) Star Award
2012 Leading Women Entrepreneur Award 2012
2012 Garden State Woman of the Year Honoree
2008-2013 Inc. Magazine’s 5000 Fastest Growing Companies U.S.
2009 The Mary Lehman MacLachlan Economic Empowerment Award
2008 Top 50 Women-Owned Business in New Jersey
2008 The Enterprising Woman of the Year Award
Partnerships & Certifications
Partnering with organizations who put people first.
We’re proud of our associations with organizations who inspire entrepreneurship and advance information delivery to help people perform their jobs better.
The Women’s Business Enterprise National Council (WBENC) is the largest certifier of women-owned businesses in the U.S. and a leading advocate for women business owners and entrepreneurs.
cSubs is Ariba Ready. We provide buyers with a streamlined, scalable, and deployable solution that integrates seamlessly with the Ariba Buyer experience.
The mission of MassBio is to advance Massachusetts’ leadership in the life sciences to grow the industry, add value to the healthcare system and improve patient lives. As a MassBio Purchasing Consortium Supplier, cSubs helps organizations in the life sciences industry reduce costs and utilize purchased content in the most efficient and effective way possible.
InfoDesk provides organizations with information management and sharing solutions that consolidate all types of content on one platform. InfoDesk integrates, normalizes and enriches the content sets to enable the customer to be able to access the information via numerous services (e.g. federated search, alerts, newsletters, widgets, etc.). cSubs negotiates and procures the content sets and ensures the license has the correct programmable access outputs. Together, cSubs and InfoDesk can create a better ROI, better distribution methods and usage statistics for customers.
Wildy & Sons Ltd.
cSubs partners with London-based Wildy & Sons, a leading legal bookseller for more than 180 years. Wildy & Sons publishes books for lawyers on a various subjects ranging from probate and the administration of estates to international and comparative law.
Innovative is an independent dealer of office products, furniture, and solutions. It delivers selection, flexibility, and customer-focused service. At Innovative, you get more than products — you get ingenuity at work.
Women Presidents’ Organization
cSubs President Julie Auslander is a proud member of the Women Presidents’ Organization, whose mission is “to improve business conditions for women entrepreneurs, and to promote the acceptance and advancement of women entrepreneurs in all industries.” The WPO connects top female entrepreneurs at the million and multimillion-dollar level for greater personal and professional success. Julie is the recipient of the WPO’s top honor, the Mary Lehman MacLachlan Award for Entrepreneurial Empowerment, demonstrating the organization’s recognition of Julie for exemplifying entrepreneurial excellence.
Women Impacting Public Policy, Inc. is a national, nonpartisan public policy organization that advocates for and on behalf of women and minorities in business. It creates economic opportunities and builds bridges to other small business organizations.
Disability:IN is the leading nonprofit resource for business disability inclusion worldwide. Their network of over 185 corporations expands opportunities for people with disabilities across enterprises. Their central office and 30 Affiliates serve as the collective voice to effect change for people with disabilities in business.
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